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Undercover Boss

You have probably watched the show “Undercover Boss” by now. The show takes business owners inside of their businesses to explore how their company operates. At the top it is often hard to disseminate how the rest of your company really operates from the perspective of your clients or customers.

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Pizza Delivery Challenge

Here’s an interesting exercise regarding your perception of customer service.

Order a pizza for your company or for your family. Set aside two different amounts, one for the greatest possible customer experience you have ever had and one for the worst. Evaluate the entire experience and decide if it was the

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Wow Factor

As business owners we always look to have a competitive advantage. Does your organization possess a specific attribute that makes it stand above the rest of your competition? Is there a special feature, service, or advantage that you offer that makes your organization stand taller than the rest?

I had recently

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