Here’s an interesting exercise regarding your perception of customer service.
Order a pizza for your company or for your family. Set aside two different amounts, one for the greatest possible customer experience you have ever had and one for the worst. Evaluate the entire experience and decide if it was the best, worst, or somewhere in between.
Consider how your customers or clients would feel if they conducted a similar experiment with your business. Do you think there may be ways to improve their experience?
Written by Christopher Kern
Christopher Kern holds a Masters Degree in Strategic Management from Indiana Wesleyan University. Christopher completed his bachelors degree at Indiana University focusing on Organizational Communication and Applied Ethics.